raisin Software
Software Engineer Support at Raisin
Job Description
Become a Software Engineer at Raisin, focusing on support for nonprofits. Leverage your skills in .NET and Angular to solve technical challenges and drive social impact.
In this support role, you'll be pivotal in resolving complex technical issues faced by nonprofit clients. Your expertise will allow you to bridge the gap between Support and Engineering teams, diving into the codebase to enhance platform performance. Your problem-solving capabilities will guide successful troubleshooting, ensuring client satisfaction and impactful solutions.
Key Responsibilities:
• Act as the technical escalation point for customer inquiries
• Conduct thorough investigations across the software stack
• Learn and document the codebase comprehensively
• Implement solutions for complex technical defects
• Share knowledge collaboratively with the Support team
Requirements:
• Minimum 3 years in Support Engineering roles
• Profi...
In this support role, you'll be pivotal in resolving complex technical issues faced by nonprofit clients. Your expertise will allow you to bridge the gap between Support and Engineering teams, diving into the codebase to enhance platform performance. Your problem-solving capabilities will guide successful troubleshooting, ensuring client satisfaction and impactful solutions.
Key Responsibilities:
• Act as the technical escalation point for customer inquiries
• Conduct thorough investigations across the software stack
• Learn and document the codebase comprehensively
• Implement solutions for complex technical defects
• Share knowledge collaboratively with the Support team
Requirements:
• Minimum 3 years in Support Engineering roles
• Profi...