Shop Manager, Holt Renfrew Yorkdale

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

Customer Service

• Stresses importance of building a local clientele
• Assist associates with various customer service issues
• Ongoing improvement and support of all aspects related to clientling

Staff Development

• Ongoing performance management to ensure goals are consistently being met
• Demonstrates leadership and leads by example.
• Assists in implementation and execution of the store’s strategic business plans

Operations

• Assist in developing store as according to brand’s overall objectives
• Partner with Shop Manager to carry out buying office directives to ensure proper merc...