Max Mara Fashion Group
Shop Manager, Holt Renfrew Yorkdale
Job Description
The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.
Customer Service
Stresses importance of building a local clientele
Assist associates with various customer service issues
Ongoing improvement and support of all aspects related to clientling
Staff Development
Ongoing performance management to ensure goals are consistently being met
Demonstrates leadership and leads by example.
Assists in implementation and execution of the store’s strategic business plans
Operations
Assist in developing store as according to brand’s overall objectives
Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s
Maintain...
Customer Service
Stresses importance of building a local clientele
Assist associates with various customer service issues
Ongoing improvement and support of all aspects related to clientling
Staff Development
Ongoing performance management to ensure goals are consistently being met
Demonstrates leadership and leads by example.
Assists in implementation and execution of the store’s strategic business plans
Operations
Assist in developing store as according to brand’s overall objectives
Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s
Maintain...