Servicenow & Jira Administrator (Xico)

The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well‑governed, and continuously improved. The position emphasizes a configuration‑first approach while delivering lightweight development, scripting, and integrations as needed.

• Administer and support ServiceNow and Jira platforms
• Manage users, roles, groups, permissions, and access governance
• Oversee platform health, upgrades, and release coordination
• Maintain platform standards, naming conventions, and governance controls

• Configure forms, fields, workflows, and approval processes
• Manage SLAs, notifications, queues, and assignment ru...