Trident Staff
ServiceNow CSM Business Analyst
Job Description
Security Clearance Required: Reliability Status The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.
Description The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.
Must Have Skills Required
Minimum 5 years of applied experience on the ServiceNow platform, with a focus on CSM
Must possess a ServiceNow certification—either CSA/CAD or CIS‑CSM
Excellent communication skills in English are required
Responsibilities<...
Description The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.
Must Have Skills Required
Minimum 5 years of applied experience on the ServiceNow platform, with a focus on CSM
Must possess a ServiceNow certification—either CSA/CAD or CIS‑CSM
Excellent communication skills in English are required
Responsibilities<...