Job Description
Overview
The Business Process Consultant works with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
Responsibilities
- Work with clients to provide leadership on best practices in ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management, Platform/Integration, Portal/UI, GRC
- Understand and utilize ServiceNow methodologies, collateral and accelerators
- Gather, understand and document requirements from clients
- Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
- Assist with the vision, design, build and implementation of ServiceNow solutions
- Develop and execute test scripts for ServiceNow implementations
- Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
- Create requirements stories, process documentation and training guides ...