Service Writer / Advisor - MacTier, ON.

Do you have customer service experience in the Automotive, Powersports, Marine or Motorcycle equipment sector? Are you technically inclined and love discussing the latest BRP, Can-Am, Mercury, and Yamaha Powersports and Marine equipment? THE COVE is looking for a technical minded and customer-oriented Service Writer to join their team in MacTier, ON! The Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role include: Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer. Responding to customer inquiries in a timely manner, over the phone and in person.

Write descriptions of the problems or services needed to determine the type of service or repairs required. Understanding customer needs and provides them with a complete solution. Mana...