Joe Johnson Equipment Calgary
Service Writer / Advisor
Job Description
Description
du poste -->SERVICE WRITER / ADVISOR
Calgary, AB
Full-Time | Monday-Friday | 40 hrs./week
SUMMARY:
The Service Writer is the primary liaison between customers and the service department. They are responsible for accurately identifying customers' needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.
COMPENSATION & REWARDS: