Service Operations Program Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

· Drive project management and coordination cross functionally with Service Operations teams, external global partners, and engineering groups to resolve complex process issues.

· Partner closely with Ciena Engineering teams to deliver service enablement, New Product Introduction (NPI) , service ramp, and continuous process improvement projects in the area of Service Operations.

· Identify and lead initiatives that enable service improvement through cost reduction, recovery of aging inventory, scrap reduction and improved cycle-times

· Define, man...