Service & Operations Planning Lead

Description

Major Job Functions

• Develop end-to-end data analytics, reports, metrics & presentations to support the development and maintenance of a multiyear labor strategy.
• Analyse and interpret data; identifying patterns and highlighting deviations to generate accurate forecasts and reporting.
• Prepare formal and informal reports to communicate results of analysis or provide specialized reporting based on business requirements.
• Develops, manages, and ensures formal tools are developed to publish monthly/quarterly/annual KPIs and other performance targets.
• Present data graphically and effectively while translating complex findings into written reports.
• Develop and maintain accurate recoverable Headcount reporting, incorporating financial targets and long term growth planning.
• Communicate and translate quantitative findings (storytelling with data) to support meaningful conclusions and recommenda...