Confidential
Service Operation Manager at Epiroc
Job Description
Develop and maintain a customer focused Technically with Service team, continuously drive customer share, 1:1 Ratio and customer satisfaction to the highest level. Establish a wide and solid customer base, by continuously finding new ways to grow service penetration, Workshop Rebuilds (Machine & Components), Service agreement & part sales.
Support the customer in continuous improvement project and initiative and develop a preferred supplier status. Develop Service team to drive automation and Technical Training.
Drive service excellence and Epiroc machine performance towards the customers, by offering & implementing value added services for all Epiroc machines and customers in the Anglophone countries in West Africa.
Key activities