Service Now Business Process Consultant

Job Summary

We are seeking an experienced and strategic Senior Business Process Consultant specializing in Service Design to lead our clients through complex ITSM and CMDB transformations. The ideal candidate will leverage deep industry experience and best practices to co-create solutions that drive efficiency, enhance user experience, and deliver tangible business value.

This role is central to our integrated delivery framework, focusing on the initial Strategy & Design phases of a project. You will be responsible for translating client challenges into standardized, simplified, and optimized processes, with a special emphasis on designing adaptive, AI-driven CMDB solutions aligned with the Common Service Data Model (CSDM) framework.

Key Responsibilities

• Strategy & Client Engagement:
• Lead initial project kick‑off activities, including stakeholder identification and the definition of project governance and RACI models.
• Fa...