Service Manager – Networking (Brazil)

* Customer onboarding* Manage the customer experience with recurring meetings to supervise related activities and outcomes* Engages and manages the post-sales relationship with the customers* Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.* Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.* Incident and escalation management, provides remote operational support and remediation* Responsible for incident ownership, managing all high and critical incidents* Logistics support on RMAs* Installed base management and entitlement, escalation/remediation* E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments* Prepare and cond...