Dave's Auto Electric Limited
Service Manager
Job Description
Service Manager
Position Summary
The Front-of-Shop Manager is responsible for managing all customer-facing operations of the auto shop, including service intake, estimating, billing, and communication. This role ensures smooth workflow between the front counter and the shop, while maximizing labour efficiency, revenue, and customer satisfaction.
This position works closely with the Shop/Technician Manager, who oversees technical operations and repair quality.
Key Responsibilities
Customer Service & Communication
- Act as the primary point of contact for all customers
- Greet customers, assess service needs, and open work orders
- Clearly explain repairs, timelines, and costs
- Provide updates and obtain approvals throughout the repair process
- Handle customer concerns and resolve issues professionally
Estimating & Billing ...