Service Desk Representative

Supports Santander Bank billing processes and practices by managing successful transfer of needed information from DN ticket system to customer ticket system and assisting in making billable work decisions in relation to customer contract coverage.Assists in obtaining billing approvals from on-site customer contacts.Coordinates with remote Global Business Services (GBS) and other team members as needed to obtain needed information to incorporate into the ticket and billing processes.Assists with proactive user helpdesk services to inbound customer service requests.May assist with diagnoses and resolution of hardware and software issues.May assist in creation and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.Uses available tools and resources, including remote tools, to accomplish tasks.Role will be located within local Santander Bank facility.
- Interfaces with customers and internal departments and helps...