Lenovo
Service Desk Manager
Job Description
Description and Requirements
Business Area Description:
The Lenovo Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers.
Key Objectives of Position:
The Service Desk Delivery Manager is a customer facing role that leads and manages the service delivery team and is responsible for the overall delivery performance. He/she ensures that service delivery and service support processes are on track for the consistent delivery of a high level of service in an effective and cost-efficient manner.