Service Desk Level 1 Analyst - Hybrid (Monterrey)

DYOPATH is a dynamic, forward‑thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

Location: Hybrid – Monterrey, N.L., México C.P. *****
Shift: 9:00am – 7:00pm, Tuesday – Saturday (Saturdays remote)
Pay: 17,000pesos monthly (before taxes)

• Log all service desk interactions in the ticketing system and elevate issues to the appropriate team or individual.
• Provide first‑level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems. <...