Arrivia, Inc.
Service Desk I Mx
Job Description
This individual will be responsible for delivering prompt and expert technical assistance, ensuring mínimal disruption to business operations:
- **Customer Service Excellence**: Provide superior customer service by maintaining a consistently professional, courteous, and knowledgeable demeanor. Cultivate positive relationships through active listening, prompt communication on progress, and a commitment to timely resolution or appropriate escalation.
- **Incident and Request Management**: Efficiently answer incoming technical requests, quickly analyzing, testing, and resolving issues.
- Log all incidents and service requests within the Incident Management System for accurate tracking and reporting.
- Accurately identify and classify incident types, recording symptoms and resolutions for knowledge base development.
**Technical Troubleshooting & Support**:
- Good enterprise-level knowledge of Operating Systems (Windows 10/11, Mac OS, Windows Server) and Directory Services...
- **Customer Service Excellence**: Provide superior customer service by maintaining a consistently professional, courteous, and knowledgeable demeanor. Cultivate positive relationships through active listening, prompt communication on progress, and a commitment to timely resolution or appropriate escalation.
- **Incident and Request Management**: Efficiently answer incoming technical requests, quickly analyzing, testing, and resolving issues.
- Log all incidents and service requests within the Incident Management System for accurate tracking and reporting.
- Accurately identify and classify incident types, recording symptoms and resolutions for knowledge base development.
**Technical Troubleshooting & Support**:
- Good enterprise-level knowledge of Operating Systems (Windows 10/11, Mac OS, Windows Server) and Directory Services...