HCLTech
Service Desk
Job Description
Role: Service Desk
Location: Onsite - Guadalajara
Key Skills: Citrix, ServiceNow and VPN
Fulltime Permanent and Remote Position with HCLTech
What you will do:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options.
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.
Skills Requirement:
- 2-3 years of experience in similar role
- Willing to rotate shifts 24/7
- High school certificate
- Customer-focused
- Time availability is required.
- Thorough knowledge of troubleshooting remote access issues
- Excellent communicati...