Service Desk- Bilingue

HCL Service Desk PositionHCL is looking for a Service Desk with the following requirements.ResponsibilitiesProvide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.QualificationsHigh school (B.Sc. or Diploma).1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.Phone support experience is mandatory.Technical helpdesk or technical call center experience is necessary (6 months).
Willing to work in 24 x 7 operations.Great level of French spoken and written.BenefitsLife insuranceMajor Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.Savings Fund (up to MXN $3,800 monthly)Food vouchers (up to MXN $2,925 monthly)30 days bonus10 days of vacation in the first year, increasing by 2 as dictated by law.LocationQueretaro
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