Job Description
Skills
- IT Service Desk experience 1-3 yrs
- SOP based SAP L1 functional support
- Experience working with ServiceNow to log, track, close tickets
- Experience in resolving IT issues via phone/email/chat
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Understanding of infrastructure management processes and ITIL framework
- Good communication (written & oral), presentation skills, quick learner, self‑initiated, team player, open to work in shifts
- Flexible to work in a 24 x 7 Environment
- Excellent time management skills and ability to work under pressure
- Continuous commitment to professional development
Language
Portuguese and English
Responsibilities
- Provide 1st line technical support, answering support queries via phone, email, chat and web
- Maintain a high degree of customer ser...