Job Description
Support educational institutions as a Service Desk Analyst focusing on technical problem resolution. Utilize your expertise to assist L1 staff and manage service requests via diverse communication channels.
This position involves acting as the Primary Point of Contact for Level 1 support within School Districts. With 3-4 years in service desk environments and over a year in Level 2 support, you will troubleshoot incidents and maintain operational Service Level Agreements. Collaborate with agile teams, ensuring thorough documentation and up-to-date standard operating procedures to enhance internal knowledge resources.
Key Responsibilities:
• Act as a technical resource for L1 troubleshooting
• Manage customer expectations while handling support tickets
• Document issues and resolutions using Service Desk tools
• Create operating procedures and knowledge base articles
• Analyze network-related issues with diagnostic tools
Requirements:
• 3-4 years of service de...
This position involves acting as the Primary Point of Contact for Level 1 support within School Districts. With 3-4 years in service desk environments and over a year in Level 2 support, you will troubleshoot incidents and maintain operational Service Level Agreements. Collaborate with agile teams, ensuring thorough documentation and up-to-date standard operating procedures to enhance internal knowledge resources.
Key Responsibilities:
• Act as a technical resource for L1 troubleshooting
• Manage customer expectations while handling support tickets
• Document issues and resolutions using Service Desk tools
• Create operating procedures and knowledge base articles
• Analyze network-related issues with diagnostic tools
Requirements:
• 3-4 years of service de...