Service Desk Analyst

Job Summary

Royal Victoria Regional Health Centre (RVH) Regional Digital Health is seeking a highly motivated and organized Service Desk Analyst with a passion for technology and customer service. As a Service Desk Analyst, you will be a critical team member in the Regional Digital Health (RDH) team, providing support to customers across the Regional Digital Health partners (Collingwood General and Marine Hospital, Georgian Bay General Hospital, Headwaters Healthcare Centre and Royal Victoria Regional Health Centre and others). This role offers the opportunity to work in a dynamic environment alongside skilled and innovative professionals committed to delivering exceptional technology solutions.

Reporting

Reporting To: Service and Program Manager

Responsibilities

• Provide first‑call resolution for hardware and software issues, including PCs, mobile devices, printers, audio/visual equipment, and Patient Services Entertainment Syst...