OpenRoad Auto Group Limited
Service Department Warranty Associate Role
Job Description
Become a Warranty Associate at OpenRoad Mazda in Port Moody, focusing on processing warranty claims and improving customer service satisfaction. This full-time job is perfect for those who excel at organization and detail.
In the Warranty Associate role, you will handle warranty claims and payments, ensuring all processes align with OpenRoad’s customer service objectives. Your ability to navigate and rectify claims will directly impact customer retention and dealership satisfaction. Maintain an orderly filing system and keep our service area organized to reflect your work’s professionalism.
Key Responsibilities:
• Process daily warranty claims and customer invoices
• Enhance CSI aligned with OpenRoad's policies
• Ensure accurate documentation of claims
• Manage warranty filing systems efficiently
• Report any safety issues immediately
Requirements:
• Familiarity with customer service principles
• Valid British Columbia driver’s license with clean record
In the Warranty Associate role, you will handle warranty claims and payments, ensuring all processes align with OpenRoad’s customer service objectives. Your ability to navigate and rectify claims will directly impact customer retention and dealership satisfaction. Maintain an orderly filing system and keep our service area organized to reflect your work’s professionalism.
Key Responsibilities:
• Process daily warranty claims and customer invoices
• Enhance CSI aligned with OpenRoad's policies
• Ensure accurate documentation of claims
• Manage warranty filing systems efficiently
• Report any safety issues immediately
Requirements:
• Familiarity with customer service principles
• Valid British Columbia driver’s license with clean record