Dilawri Group of Companies
Service Department Lead at North Shore Honda
Job Description
Take charge as the Service Department Lead at North Shore Honda and Acura, a proud member of Dilawri's renowned automotive group. This commission-based position focuses on enhancing customer experiences and operational success.
As a Service Manager, your primary role encompasses supervising service department activities, ensuring quality control, and promoting a customer-centric environment. Collaborating closely with other management teams, you will drive performance while developing team members through effective training programs.
Key Responsibilities:
• Oversee technician performance and ensure customer satisfaction
• Recruit, develop, and retain service staff
• Resolve all customer issues effectively
• Maintain repair order accuracy and records
• Manage department financial performance and planning
Requirements:
• Proven leadership skills in service management
• Strong customer service and communication abilities
• Proficiency with service manageme...
As a Service Manager, your primary role encompasses supervising service department activities, ensuring quality control, and promoting a customer-centric environment. Collaborating closely with other management teams, you will drive performance while developing team members through effective training programs.
Key Responsibilities:
• Oversee technician performance and ensure customer satisfaction
• Recruit, develop, and retain service staff
• Resolve all customer issues effectively
• Maintain repair order accuracy and records
• Manage department financial performance and planning
Requirements:
• Proven leadership skills in service management
• Strong customer service and communication abilities
• Proficiency with service manageme...