Job Description
Individual Contributor Responsibilities
Assess service needs and support the realization of the service roadmap.
Oversee and improve procedures for service processes/workflows e.g., who/what/when/how.
Monitor and review service deliveries and drive related continuous improvement initiatives.
Act as the market point of contact and manage stakeholders for Support Services Deliveries.
Manage and support delivery of market specific vendors and globally procured contracts suppliers, MTPs, procured solutions in alignment with H&M policies
Support market specific procurement
Manage invoices and follow up
Ensure change management activities and coordinate and communicate relevant information with involved parties
Manager Responsibilities
Lead a team of Service Delivery Specialists...