Service Delivery Manager

Overview

Customer Service Analyst - Order to Delivery at WK Kellogg Co (Querétaro). The role will manage the end-to-end order process and provide exceptional customer service for smaller, less complex customers. Collaborate with internal and external stakeholders to identify trends, perform root cause analyses, and develop solutions for logistics, order fulfillment, and transportation issues. Promote a customer-centered culture and contribute to a high-performance team focused on operational excellence. Assist with reporting and analyzing trends to support multiple organizational levels.

What you’ll be doing

• Collaborate with internal and external stakeholders, including senior management, to analyze trends, conduct root cause analyses, and propose solutions for customer logistics, order fulfillment, and transportation.
• Foster a customer-centered culture by acting as a consultant to internal and external customers, aiming to meet and exc...