Service Delivery Manager (San Pedro Tlaquepaque)

ResponsibilitiesOwns the customer operational business relationship of mid-size to large domestic accounts.Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.Collaborates with regions/WW regarding service and support planning, implementation and performance.Responsible f...