Fortinet, Inc.
Service Delivery Manager
Job Description
Service Delivery Manager (Contract) We are looking for a Contact Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. Reporting to the Team Lead, Service Delivery, this role requires the following:
Build trust and relationships with customers through successful SOCaaS delivery
Customer management ownership, including issue escalation and resolution
Keeping all SOCaaS Management stakeholders informed of customer status
Identify and lead the development and improvement of Service Delivery processes
Ownership of all SDM process deliverables
Responsibilities
Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding.
Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance.
Conduct regular service review meetings with customers to further impro...
Build trust and relationships with customers through successful SOCaaS delivery
Customer management ownership, including issue escalation and resolution
Keeping all SOCaaS Management stakeholders informed of customer status
Identify and lead the development and improvement of Service Delivery processes
Ownership of all SDM process deliverables
Responsibilities
Coordinate directly with Pre-Sales teams with SOCaaS Proof-of-Concepts and Paid Customers onboarding.
Support SOCaaS service delivery to customers in different stages of requirement gathering, onboarding, delivery, and customer service maintenance.
Conduct regular service review meetings with customers to further impro...