Service Delivery Manager (Brazil)

Remote/Teleworker – you will primarily work from home.

Remote/Teleworker: This role will be based in São Paulo – Brazil territory. A Brazilian work visa is mandatory.

This position relates to an individual contributor (non-managerial).

Please submit your resume in English – we can only consider applications submitted in this language.

Responsibilities

• Customer onboarding
• Manage the customer experience with recurring meetings to supervise related activities and outcomes
• Engage and manage the post-sales relationship with the customers
• Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
• Work on problems of diverse complexity and scope, may act as a team or project leader providing direction to team activities and facilitate information validation and team decision making process
• Inciden...