Service Delivery Analyst

Purpose

As Service Delivery Manager (SDM), Operations, you will be responsible for overseeing the delivery of services to our healthcare clients, including large government engagements. You will play a critical role in ensuring the successful service delivery, maintenance, upgrades, support of our software solutions, and continuous service improvement, while ensuring high client satisfaction and serving as the primary point of contact for client communication and escalations.

Success looks like…

You will work with the delivery, and technical and service operations teams to exceed your OKRs and improve our capabilities, skills, processes, tools, and culture through input into definition and execution of the strategic plan. You will drive high service satisfaction levels with our clients, oversee hat our solutions will be resilient and performant, and that our team are highly engaged.

Business Unit

The Orion Health Operations team exist...