Service Coordinator

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Trans Global is actively seeking to expand our service team. We are looking for a Service Coordinator with a great customer focused attitude! The winning combination of superior teamwork, decision making, and self‑motivation will ensure success.

This is an 18‑month contract.

Responsibilities

• Provide superior support to our technician service team by researching and answering a variety of inquiries.
• Manage daily reports, taking appropriate action to ensure a positive customer experience.
• Communicate COD estimates to customers and process events to make certain they are scheduled.
• Work with the National Operations team to resolve potential issues that may delay work order (event) completion.
• Manage customer escalations, working with consumers to identify and execute solutions.
• Follow up with technicians regarding outstanding parts receiving and returns, holding them acco...