Ruhrpumpen, Inc.
Service Center Manager
Job Description
Ruhrpumpen is seeking an experienced Service Center Manager to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.
Key Responsibilities
+ Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
+ Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
+ Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
+ Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
+ Manage and support field service operations, ensuring proper planning, exec...
Key Responsibilities
+ Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
+ Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
+ Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
+ Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
+ Manage and support field service operations, ensuring proper planning, exec...