Service Center Analyst

Job DescriptionPurpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.Key Responsibilities:Carrier and Shipment ManagementMaintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security CompanyClaims and Delivery ResolutionRegister, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfactionOrder Processing and FulfillmentProcess express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely deliveryInventory and Quality ManagementReceive and upload delivery evidence to OneDrive, verify DHL-generated reports, manage Quality Ho...