Senior Support Engineer, Audible (Xico)

Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem‑solving skills and have experience supporting technology teams, this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem‑solving skills to impact millions of customers around the world.

• Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross‑team planning
• Lead large, cross‑functional team projects and resolve the most complex support issues
• Understand the business impact of support decisions
• Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monit...