Senior Specialist Enrollment and Transaction Management

Senior Specialist Enrollment and Transaction Management )

Job Summary

The Enrollment and Transaction Management Senior Specialist is responsible for processing enrollments and transactions for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task. This role is responsible for the complete, accurate and timely resolution of escalated issues. Additionally, the Senior Specialist will be responsible for being a Subject Matter Expert (SME), facilitate training, updating process documents, projects, new initiatives and other duties as assigned.

Responsibilities

• Provide enrollment and transaction management support for gas and electric deregulated markets serving residential and small commercial customers in multiple states/provi...