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Senior specialist customer experience journey architect

📍 Location

johannesburg, gauteng

⏰ Job Type

Full-time

📅 Posted

June 06, 2026

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Job Description

      Overview Job Openings Senior Specialist Customer Experience Journey Architect  
 About the job Senior Specialist Customer Experience Journey Architect  
 Qualifications Industrial Engineering Degree / Information Systems / Computer Science Statistics an advantage Experience 5-8 years of experience in Business process development, continuous improvement and compliance Computer skills especially MS Office and Business Process Management tools Strong analytical skills with a demonstrated ability to analyse business processes and workflows Responsibilities To innovate and improve business processes, business rules, SOPs, simplify business processes. Communicate and remove redundancies within processes in order to attain higher service levels and increase operating profits and reduce tactical spend within the business. Develops subject matter expertise regarding current and future processes within business intelligence. Agile business analysis to document detailed requirements f...
    

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