Senior ServiceNow ITAM/ITSM Analyst

Cognizant is seeking a Senior Business Analyst to specialize in ServiceNow ITAM and ITSM, translating complex business needs into scalable solutions. Collaborating with cross-functional stakeholders in a hybrid work model, you will optimize asset and service processes while enhancing operational resilience.

Your role will involve driving discovery sessions, documenting process flows, and guiding junior analysts. A strong background in business analysis with specific expertise in ServiceNow modules is required.