Job Description
Contract Type: Fixed-Term Contract (Maternity Leave Cover)
Duration: 6 months initially, with potential extension to 9 months.
About the Role
We are seeking a Senior RevOps Analyst - Churn to join our Customer organisation. Reporting to the RevOps Senior Manager - Customer, this role will lead the reporting, analysis, and process evolution of churn performance as the business scales across multiple business units.
This is a highly visible analytical role responsible for ensuring customer churn, revenue impact, retention activity, and related operational metrics are reported accurately, consistently, and with clear business insight. You will partner closely with Renewals, Customer Success, Finance, RevOps, and senior leadership to turn churn data into actionable commentary and decisions.
The role will strengthen Salesforce and related reporting processes as reliable systems of record, while continuously imp...