Job Description
Elevate customer solutions with Ericsson Canada Inc. as a Senior Product Support Professional in Ottawa. Expertly engage with development teams to ensure superior RAN technical support delivery.
You will be instrumental in RAN Software & Compute Platforms Engineering, providing high-level RAN technical expertise to troubleshoot and resolve issues. Collaborating closely with designers, testers, and solution architects, you will lead fault isolation efforts and technical task forces. This role demands your strong analytical skills and a customer-first mindset to drive innovation and efficiency.
Key Responsibilities:
• Provide expert competence in RAN products
• Identify and troubleshoot faults in field solutions
• Participate in integration activities effectively
• Lead communication with customers and technical teams
• Support AI/ML initiatives to improve workflows
Requirements:
• Strong end-to-end RAN troublesho...
You will be instrumental in RAN Software & Compute Platforms Engineering, providing high-level RAN technical expertise to troubleshoot and resolve issues. Collaborating closely with designers, testers, and solution architects, you will lead fault isolation efforts and technical task forces. This role demands your strong analytical skills and a customer-first mindset to drive innovation and efficiency.
Key Responsibilities:
• Provide expert competence in RAN products
• Identify and troubleshoot faults in field solutions
• Participate in integration activities effectively
• Lead communication with customers and technical teams
• Support AI/ML initiatives to improve workflows
Requirements:
• Strong end-to-end RAN troublesho...