Senior Production Support Technical Analyst

Job Description

What is the Opportunity?

As a Senior Technical Systems Analyst, you will work with both internal and external partners to provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems, which processes over 5 billion transactions annually. In addition, you will oversee the end-to-end infrastructure needs and partner with RBC IT infrastructure teams to research, recommend and implement the solutions that meet stakeholder needs.

What will you do?

• Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners
• Perform end-to-end capacity and performance‑tuning to maintain or improve performance across multiple systems
• Apply analytical and technical skills to proactively identify, track, manage and resolve application and infrastructure issues
• Provide consulting services on new infrastructure ini...