Job Description
**Bring out your best**
TripIt is SAP Concur’s consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead, so they can make the most out of all their trips. Our vision is to make every trip easier, for every frequent traveler.
**Job Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Senior Customer Support Specialist. As a key member and leader of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.
This role is based in Sao Leopaldo, Brazil and requires on-site presence; it is not a remote position.
**Responsibilities**:
- Bug Troubleshooting: Proactively identify, diagnose, and report bugs, collaborating with Product and Engineering teams to expedite fixes and enhancements.
- In-depth Product Knowledge: Develop and maintain an expert understanding of...
TripIt is SAP Concur’s consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead, so they can make the most out of all their trips. Our vision is to make every trip easier, for every frequent traveler.
**Job Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Senior Customer Support Specialist. As a key member and leader of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.
This role is based in Sao Leopaldo, Brazil and requires on-site presence; it is not a remote position.
**Responsibilities**:
- Bug Troubleshooting: Proactively identify, diagnose, and report bugs, collaborating with Product and Engineering teams to expedite fixes and enhancements.
- In-depth Product Knowledge: Develop and maintain an expert understanding of...