Job Description
We’re looking for a highly skilled and experienced Senior Product Manager who will be part of an innovative team and company, building out next generation contact center AI products. The ideal candidate should have experience in building knowledge assistance, enterprise search or virtual agent capabilities in a B2B SaaS environment. Experience with contact center technology is an additional bonus. This role requires being able to work with multiple cross functional teams participating in strategic initiatives in a collaborative environment. If hired, this individual will play a pivotal role in helping expand our product suite.
We want someone who is not afraid to think outside the box and think on their feet as things get thrown at them. Cresta’s product managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.
What you'll do
- Understand user, influencer, and buyer personas and conduc...