Senior Process Lead

Senior Process LeadAguadilla,Puerto Rico-Full Time-Onsite Job Summary: In the role of Senior Process Lead, you will be responsible for preparing the service quality plan, managing the team, ensuring process compliances, resolution of escalations, and Knowledge Management Compliances to sustain delivery predictability and meet client and internal commitments continuously for the specific processes under purview within the guidelines, policies, and norms of Infosys. Responsible for performance, employee engagement, and satisfaction, contributing as an individual to boost the performance of the team, and performing required governance deliverables like coaching, meetings, and reviews. Qualifications Basic High School Diploma or GED Equivalent At least 4 years of experience as it pertains to the job descriptionPreferred All work is done in English Time Management Skills Great Communication and Relationships Skills Excellent written and verbal communication skills Proficiency in Microsoft W...