Senior Manager, Visitor Operations & Services/Gestionnaire principale ou gestionnaire principal[...]

Overview

Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in initiatives that improve Ottawa’s visitor experience. We contribute to the broader economic development objectives of the city and the success of our stakeholders and, by doing so, enrich the quality of life for all Ottawa residents.

Reporting to the Director, Destination Development, the Senior Manager, Visitor Operations & Services provides strategic leadership, governance, and oversight for the Ottawa Visitor Centre. The role is responsible for setting the ongoing direction and priorities for the Ottawa Visitor Centre, maintaining consistent service excellence over time, and establishing the operational standards, struc...