Senior Manager, Ticketing Customer Relations

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Job Description

The position

The Ticketing Customer Relations Senior Manager is responsible for supporting the definition and implementation of the comprehensive Ticketing Customer Relationship Management (CRM) strategy in close collaboration with FIFA Global Headquarters and Senior Management. Serving as the primary liaison in the host country, this role oversees the entire Ticketing CRM team in the Host Country, providing mentorship and direction and ensuring that all managers and staff meet established objectives throughout the project lifecycle.

Key responsibilities ...