Senior Manager, Premium Event Services & Standards

Reporting to the VP, Hospitality, the Senior Manager, Premium Event Services & Standards is responsible for establishing, overseeing, and protecting premium service standards across all banquets and catered events at the park. This role exists to ensure a consistently high-quality guest and client experience through hands‑on leadership, on‑site presence, and strong cross‑functional coordination.

Working in close partnership with the General Manager, Events, the Sales & Catering team, Front of House Operations, and Culinary leadership, this position ensures that service expectations are clearly defined, operationally achievable, and consistently delivered.

The Senior Manager is a visible, client‑facing leader who is present during key and high‑profile events, actively supports event execution, builds trusted client relationships, and leads service recovery when expectations are at risk or not met.

Premium Event Service Standards & Execution

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