Bank of Montreal
Senior Manager of Sales Enablement in Toronto
Job Description
Elevate customer lifecycle management with BMO as a Senior Manager of Portfolio and Sales Enablement in Toronto. Oversee strategic initiatives, optimize performance, and foster collaboration in a hybrid role.
This senior role partners closely with the Director of Customer Lifecycle Management and Strategy. You will manage cross-journey initiatives, performance metrics, and governance to enhance customer experience and business outcomes. Drive clarity and execution across various stakeholder groups and ensure alignment with retail banking objectives.
Key Responsibilities:
• Drive integrated planning across Customer Lifecycle Management journeys
• Establish governance structures and stage gates for initiative alignment
• Lead portfolio delivery by coordinating timelines and dependencies
• Identify horizontal initiatives to enhance customer engagement
• Manage performance metrics and optimize strategic pivots
Requirements:
• 7+ years in strategy, program deliver...
This senior role partners closely with the Director of Customer Lifecycle Management and Strategy. You will manage cross-journey initiatives, performance metrics, and governance to enhance customer experience and business outcomes. Drive clarity and execution across various stakeholder groups and ensure alignment with retail banking objectives.
Key Responsibilities:
• Drive integrated planning across Customer Lifecycle Management journeys
• Establish governance structures and stage gates for initiative alignment
• Lead portfolio delivery by coordinating timelines and dependencies
• Identify horizontal initiatives to enhance customer engagement
• Manage performance metrics and optimize strategic pivots
Requirements:
• 7+ years in strategy, program deliver...