Job Description
Senior Manager, IT Operations & Reliability
Welland, ON (On-site with 25-30% travel to Toronto)
Reports to: Director, IT Operations
About this Role
operates high-traffic, regulated financial and insurance platforms where availability, recovery speed, and IT service quality are core business requirements.
The Senior Manager, IT Operations & Reliability exists to:
- Keep the business running and recover fast when it doesn’t
- Lead the Help Desk function and elevate it into a trusted operational service
- Own cyber- and operational-incident readiness, response, and recovery
- Drive reliability and SRE execution across the platforms our teams and customers depend on
- Use AI responsibly to reduce manual work, accelerate triage, and improve service quality
If you have managed steady-state operations but never had to build p...