Senior Manager general service

A career as a Senior Manager at National Bank Independent Network means acting as a senior leader accountable for the end‑to‑end delivery, stability, and evolution of NBIN’s General Service function. This role allows you to have a positive impact on the organization thanks to your ability to lead teams, modernize processes, manage risk, and continuously improve service delivery in a regulated environment. 

NBIN delivers servicing expertise at scale while supporting advisors and firms through ongoing change and growth. This role balances strategic leadership with day‑to‑day operational execution to support current and future business needs. 

Your role 

• Lead a General Service team of employees and a Team lead by setting clear expectations, developing capabilities, and fostering accountability and engagement 

• Design, evolve, and oversee service delivery to ensure consistent, accurate, and timely resolution of inquiries related to administratio...